# Exchange of IT ticket

Please find below the workflow of how to process an exchange of an IT ticket in TCP Exchanges & Refunds service.

### The second exchange of IT ticket – Initial Information

![Original tickets](/files/-MA2Djn-BPt1Fdzrv6B8)

![The first exchange](/files/-MA2DsTIbuRXIfrsLdfU)

![Fare and Fare calculation of the previous ticket](/files/-MA2E5Tkg8qkjENBUgPq)

![New itinerary](/files/-MA2EBgZHY8EV0NEgomo)

### Open a PNR in TCP Exchanges & Refunds service

![](/files/-MA2EhNa2jhRFnhJ-R4W)

### Expand the ticket

![](/files/-MA2EqcF0tGV3rKaDeyt)

### Click on EXCHANGE

![](/files/-MA2F7Dnf0438oBxTNQw)

### Select exchange and additional options

![](/files/-MA2FM3JE3wXe8vfHTWy)

![](/files/-MA2FP8WoMgarxGgORAx)

### Add missing ticket data

It is necessary to enter the Fare manually because all ticketing data is copied from the previous ticket/IT ticket where the Fare is not shown. TCP Exchanges & Refunds service cannot also read PFC breakdown related to the FX tax because it is missing in the previous ticket. Therefore, PFC must be entered manually as well.

![](/files/-MA2Fus2uVxXRd6AcyKI)

### Old and New Fare is displayed

![](/files/-MA2G8Xtllreb2rBeBef)

### Penalty plus additional options to be selected

![](/files/-MA2GKMs0MU8Tttcg1k6)

### Comparison table is shown

![](/files/-MA2GbFckLwQDCafIqAw)

![](/files/-MA2GfsY-sc_38J0oElD)

### Explanation of the Comparison table

![](/files/-MA2GxWZDBVyk3cJkqOA)

### Payment and copy options

![](/files/-MA2H6IxlRulGQP4td-u)

### Required confirmation

![](/files/-MA2HCIhRNVFjOwZ7HZ_)

Now the ticket can be exchanged, and a new ticket and EMD for penalty issued. Or everything can be stored in PNR and issued later. Then the agent will use TKP to issue the new ticket and EMDI… to issue EMD for penalty.


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