Exchange of IT ticket

Please find below the workflow of how to process an exchange of an IT ticket in TCP Exchanges & Refunds service.

The second exchange of IT ticket – Initial Information

Original tickets

The first exchange

Fare and Fare calculation of the previous ticket

New itinerary

Open a PNR in TCP Exchanges & Refunds service

Expand the ticket

Click on EXCHANGE

Select exchange and additional options

Add missing ticket data

It is necessary to enter the Fare manually because all ticketing data is copied from the previous ticket/IT ticket where the Fare is not shown. TCP Exchanges & Refunds service cannot also read PFC breakdown related to the FX tax because it is missing in the previous ticket. Therefore, PFC must be entered manually as well.

Old and New Fare is displayed

Penalty plus additional options to be selected

Comparison table is shown

Explanation of the Comparison table

Payment and copy options

Required confirmation

Now the ticket can be exchanged, and a new ticket and EMD for penalty issued. Or everything can be stored in PNR and issued later. Then the agent will use TKP to issue the new ticket and EMDI… to issue EMD for penalty.