# Exchange using stored fare

## Using stored fare quote

Please find below the workflow of how to process an even exchange in TCP Exchanges & Refunds service

![](/files/-M9xfNsnb5UmTPGkE2Fm)

![](/files/-M9xfV9EYo8Xynt6tJeN)

![](/files/-M9xfaKbHydussYTcMJg)

![](/files/-M9xgrk73FvG7HN8aU0-)

{% hint style="info" %}
If there are more passengers with the same Fare and same passenger type code (PTC), you can store Filed Fare for one passenger only and the other passengers can be copied afterwards.
{% endhint %}

![](/files/-M9xghmwOopqk6WsQSZc)

{% hint style="warning" %}
For exchange it is necessary to open the ticket with the OPEN status (i) and click on *EXCHANGE*. You **cannot start** with Fare Quote.
{% endhint %}

If the agent starts with Fare Quote anyway and clicks on *USE FOR EXCHANGE BUTTON*, a pop-up window appears with a warning message about the correct procedure for exchange.

![](/files/-M9xh96MMebecF0wuc0z)

![](/files/-M9xhDh3xvHUMZXB9MNv)

So as explained above, it is necessary to start with the ticket, to click on (i), then to click on *EXCHANGE* and use the option *Exchange using store fare quote*.

![](/files/-M9xi-PzTWjF4pNEZvAm)

Once you click on *EXCHANGE*, an option can be selected:

![](/files/-M9xiC0XiN2ZP-J08GHq)

Only now you can click on *FARE QUOTE (i)* and then on *PROCESS*:

![](/files/-M9xirsRV2Y16qFtCSOd)

Now you can continue as always.


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