# How TCP Exchanges & Refunds service (formerly Booking Management) works

* The first, second or subsequent exchange before departure – the Fare calculation is created based on the entry >FQ<.

* The first, second or subsequent reissue after departure – the Fare calculation is created based on the entry with the original ticketing date >FQ.Tddmmmyy<.

* If the desired Fare calculation is not returned using the entries above, TCP Exchange offers more FQ options for automatic calculation such as:

  * the possibility to add PTC (passenger type code – e.g. YTH for youth, SRC for senior citizen etc.) or account code in case of private Fares filed by the carriers.
  * \>FQ.Hddmmmyy< = pricing with the fare valid on the date entered and current taxes.
  * \>FQ\@Fare basis< = pricing with current fare and taxes, specified fare basis used

* Schedule changes – used in cases such as change of flight, date and routing involuntarily. In this case no calculation is required, but all ticketing data are copied from the previous/original ticket.

* Manual mask – which can be used by the agent to store the Fare completely manually but without using cryptic entries.

* For exchanges before departure – the original PNR where the ticket was issued or new PNR can be used. Then the original ticket number must be entered manually by the agent.

* Filed Fare and Exchange mask are stored and prepared for the exchange/reissue automatically.

* Filed Fare already stored in a PNR can be used as well.

* There are 3 ways to collect a penalty:

  * as an EMD – SVC element is created and an EMD is automatically issued during the exchange/reissue process.
  * as a tax
  * to the Fare as Q surcharge in Fare calculation

* TCP Exchanges & Refunds service (formerly Booking Management) is checking the name of passenger in the PNR with the name of passenger on the original ticket and if it doesn’t match, a warning message is displayed.

* Exchange/reissue of IT tickets – see example later in this manual.


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