> For the complete documentation index, see [llms.txt](https://cee-systems.gitbook.io/tcp/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cee-systems.gitbook.io/tcp/starting-with-exchange/how-to-open-pnr.md).

# How to open a PNR

## Open a PNR via Smartpoint

The quickest way to access TCP Exchanges & Refunds service is to use the dedicated icon in Travelport Smartpoint. You can open the current PNR in TCP Exchanges & Refunds service by clicking on this icon:

<div align="center"><img src="https://2703445587-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LDpSnMrEGo2nnLMQ8Se%2Fuploads%2FFAyhSXUeWb2383ODywWe%2FTCP%20ikona.png?alt=media&amp;token=2a94b458-6797-4ac0-94f4-920cdf15dfcc" alt=""></div>

Please add the TCP Exchanges & Refunds service icon to your Smartpoint using this installer: <https://src.cee-systems.com/tcpexchange/TCP_Exchange_SP_plugin_Setup.html>

## Open a PNR via Browser&#x20;

To open a PNR in TCP, simply type a Travelport+ Record Locator or passanger's last name in the Search field.

### Search by Record locator

Just type the 6-digit Travelport+ Record locator into the Search field and hit Enter.

![](https://2703445587-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LDpSnMrEGo2nnLMQ8Se%2F-M84d0jC3-0TAs-us3cA%2F-M84h0BSuoOqXUYSbetq%2Fimage.png?alt=media\&token=e5d5d02b-f8fd-4963-9e79-824550cebcfc)

TCP Exchange retrieves the requested PNR.

![](https://2703445587-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LDpSnMrEGo2nnLMQ8Se%2F-M84d0jC3-0TAs-us3cA%2F-M84glg3ZgK-bVvvNBHn%2Fimage.png?alt=media\&token=50ee0c70-7ca4-4adc-b028-04ff335f495e)

### Search by Passenger Name

If you do not remember the PNR locator, search by passenger's last name.

1. Enter the required last name into the Search field:

![](https://2703445587-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LDpSnMrEGo2nnLMQ8Se%2F-M84d0jC3-0TAs-us3cA%2F-M84e9xrYsB28Lx5Yf67%2Fimage.png?alt=media\&token=f4910452-1eb6-4d80-b7f4-b0f95714a4d1)

2\. TCP Exchanges & Refunds service displays a list of PNRs for that particular last name.

![](https://2703445587-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LDpSnMrEGo2nnLMQ8Se%2F-M84d0jC3-0TAs-us3cA%2F-M84fs2jRfpR1wfUTFFc%2Fimage.png?alt=media\&token=468211ee-c5cd-4cc7-acd9-eb02c0c8cdb3)

3\. Click on the PNR card to display further details and proceed with the ticket exchange.