> For the complete documentation index, see [llms.txt](https://cee-systems.gitbook.io/tcp/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cee-systems.gitbook.io/tcp/starting-with-exchange/how-to-open-pnr.md).

# How to open a PNR

## Open a PNR via Smartpoint

The quickest way to access TCP Exchanges & Refunds service is to use the dedicated icon in Travelport Smartpoint. You can open the current PNR in TCP Exchanges & Refunds service by clicking on this icon:

<div align="center"><img src="/files/shykX8F8HKLQRGikpM4Z" alt=""></div>

Please add the TCP Exchanges & Refunds service icon to your Smartpoint using this installer: <https://src.cee-systems.com/tcpexchange/TCP_Exchange_SP_plugin_Setup.html>

## Open a PNR via Browser&#x20;

To open a PNR in TCP, simply type a Travelport+ Record Locator or passanger's last name in the Search field.

### Search by Record locator

Just type the 6-digit Travelport+ Record locator into the Search field and hit Enter.

![](/files/-M84h0BSuoOqXUYSbetq)

TCP Exchange retrieves the requested PNR.

![](/files/-M84glg3ZgK-bVvvNBHn)

### Search by Passenger Name

If you do not remember the PNR locator, search by passenger's last name.

1. Enter the required last name into the Search field:

![](/files/-M84e9xrYsB28Lx5Yf67)

2\. TCP Exchanges & Refunds service displays a list of PNRs for that particular last name.

![](/files/-M84fs2jRfpR1wfUTFFc)

3\. Click on the PNR card to display further details and proceed with the ticket exchange.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cee-systems.gitbook.io/tcp/starting-with-exchange/how-to-open-pnr.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.