> For the complete documentation index, see [llms.txt](https://cee-systems.gitbook.io/tcp/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cee-systems.gitbook.io/tcp/starting-with-exchange/how-to-open-pnr.md).

# How to open a PNR

## Open a PNR via Smartpoint

The quickest way to access TCP Exchanges & Refunds service is to use the dedicated icon in Travelport Smartpoint. You can open the current PNR in TCP Exchanges & Refunds service by clicking on this icon:

<div align="center"><img src="/files/shykX8F8HKLQRGikpM4Z" alt=""></div>

Please add the TCP Exchanges & Refunds service icon to your Smartpoint using this installer: <https://src.cee-systems.com/tcpexchange/TCP_Exchange_SP_plugin_Setup.html>

## Open a PNR via Browser&#x20;

To open a PNR in TCP, simply type a Travelport+ Record Locator or passanger's last name in the Search field.

### Search by Record locator

Just type the 6-digit Travelport+ Record locator into the Search field and hit Enter.

![](/files/-M84h0BSuoOqXUYSbetq)

TCP Exchange retrieves the requested PNR.

![](/files/-M84glg3ZgK-bVvvNBHn)

### Search by Passenger Name

If you do not remember the PNR locator, search by passenger's last name.

1. Enter the required last name into the Search field:

![](/files/-M84e9xrYsB28Lx5Yf67)

2\. TCP Exchanges & Refunds service displays a list of PNRs for that particular last name.

![](/files/-M84fs2jRfpR1wfUTFFc)

3\. Click on the PNR card to display further details and proceed with the ticket exchange.