> For the complete documentation index, see [llms.txt](https://cee-systems.gitbook.io/tcp/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cee-systems.gitbook.io/tcp/starting-with-exchange/select-exchange-option.md).

# Select the exchange option

After you click on *EXCHANGE,* TCP Exchanges & Refunds service will offer you 4 options:

![](/files/-M85iQmj28doOVFY-r_7)

EXCHANGE OPTION – you need to select one of 4 options based on the type of the exchange process:

|                                  |                                                                                                                                                                                                                                                                                                                          |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Exchange using new fare quote    | This option is mostly used for recalculation of the modified itinerary. The calculation is done by the Travelport+ pricing system based on the entry created by TCP Exchanges & Refunds service according to agent’s instructions.                                                                                       |
| Exchange using stored fare quote | The Filed Fare already stored by the agent in the PNR can be used for the exchange in TCP Exchanges & Refunds service. **This option cannot be used for reissue after departure, when already flown segments are still shown in the active part of the PNR. Otherwise the new ticket will not be reissued correctly!!!** |
| Involuntary changes              | This option can be used for any schedule changes or involuntary rerouting. No **recalculation is done, but all ticketing** data is copied from the original ticket.                                                                                                                                                      |
| Manual mask                      | There is a possibility to create a manual mask and to enter all ticketing data manually without knowing cryptic entries.                                                                                                                                                                                                 |

{% hint style="success" %}
The agent should select one of the above options to determine how to procede with the exchange.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cee-systems.gitbook.io/tcp/starting-with-exchange/select-exchange-option.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.