# Load a ticket by number
For exchanges of totally unused tickets before departure, it is also possible to use a brand new PNR where the original ticket has not been issued. Then the ticket number must be entered manually via the *LOAD TICKET BY NUMBER* field.
1\. Click on *LOAD TICKET BY NUMBER*:
2\. Enter the ticket number:
3\. Once the ticket is found, click on *ADD*:
4\. The ticket is added to the new PNR and you can continue with the exchange:
You can display the ticket by clicking on "i"
:
Click on *EXCHANGE* to start the exchange process. TCP Exchanges & Refunds service will offer 4 exchange options.
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