# 05 Reason codes

![CBT: Add new Reason Code](https://1685022490-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5CGrlijRD_FJv7K-rr%2F-M5zlUWwO1ciCKDiHoFl%2F-M5zqFvWw5AUH-LPgyos%2FScreenshot%202020-04-28%20at%2010.12.00.png?alt=media\&token=95628af4-efc8-4c3b-8e5d-240733c23ae8)

Reason codes provide users with an explanation for **not complining with defined travel policy**. To make sure travellers can successfully finish the booking process, you must create at least ONE code.

**To create a reason code:**

1. Open **Reason codes** tab
2. Hit the **+** button in the upper right-hand corner to create a new code
3. Enter the name which represents the code
4. Type in the description which explains the code
5. Save

The most common code examples:

* AA
* AC
* K023
* L058

The most common code descriptions:

* I have authorisation to book this flight
* Selected this flight for routing/connection reasons
* Selected this flight due to time of day constraints
* Don't want to accept penalties associated with in-policy option

{% hint style="info" %}
Both **Name** and **Description** will appear on the personal form in a form of drop-down selector.
{% endhint %}
