GOL & Tripgate FAQ

What is the Travelfusion fee?

The $5 fee compensates for our Travelfusion content costs, sparing the agency from a €2000 annual license fee. By directly engaging with Travelfusion using your own license, the per-ticketed PNR cost reduces to $3. Travelfusion bills agencies for bookings and asks for a deposit, enabling agencies to apply their own mark-up.

Is it feasible to adjust your system to account for varying administrative fees across different airlines? And, can the fee be integrated into the total airfare cost, rather than being shown separately?

For a clear, user-friendly booking experience, our system can incorporate unique service fees for diverse airlines. You have the flexibility to set your service fee as a fixed sum, percentage, or a combination of both, even adjusting it based on destination and cabin class.

These fees will be included in the total price shown to users, ensuring complete cost transparency and eliminating unexpected charges.

Can we set a fixed conversion rate in the system to convert prices to another currency? This would let us pass on the appropriate charge to the passenger during booking.

The service fee applied to customers matches the currency of your Point of Consolidation Control (PCC). However, our booking fee is in USD, and it's deducted from the deposit transferred to our account, which is also in USD. Hence, currency conversion isn't necessary.

How long does the implementation process takes?

For existing Travelport subscribers, the usual implementation period ranges from 2 to 4 weeks, starting from the time we confirm receipt of your subscription payment. Please be aware that the precise timeline can fluctuate depending on the unique features and functionalities you desire for your system. The implementation sequence includes several dependencies that can impact the overall timeframe.

What safeguarding measures, like Net code PIN and verification, are in place for credit card transactions to protect sensitive information?

Your payment gateway provider would be best equipped to address the specific security measures implemented for credit card transactions.

Can I add an extra content?

We kindly ask that you supply our team with the documentation for your preferred content providers. This will enable us to evaluate the integration timeline and cost. Historically, such integrations can be expensive. Furthermore, after discussing with our team and considering our current project obligations for this year, we can feasibly assign resources for a large-scale integration like this only in the following year.

You have the option to integrate a multi-tab search form into your website, akin to the example shown at http://avenstravel.com. You can customize the Flight tab, or name it as per your preference, to include the GOL IBE or TripGate search form. The remaining tabs can host search forms or lead to landing pages of your chosen content providers. This solution is not only stylish but also readily available at no extra cost. It offers travelers the convenience of finding everything they need in one location. For you, it allows your agents to manage bookings individually through separate admin consoles for each content provider. Additionally, the multi-tab concept can be incorporated into the mobile app by adding extra tabs to the app's primary menu.

Payment gateway implementation?

The development implementation cost stands at $2000. Upon issuing the invoice, we will initiate the development process as soon as payment is received. It's important to note that the estimated timeline for development is around 6 weeks. Additionally, we will require access to the bank's API documentation.

Can your team handle the integration of APIs from various suppliers if provided by a customer?

Indeed, if a service can be integrated via an API, it suggests techniical viability. However, without a comprehensive review of the API, we can't offer specifics, as each integration's complexity can differ. Based on our experience, a project timeline of at least 3 months should be expected. The cost per development hour is $65. For a more precise estimation and timeline tailored to your specific integration requirements, further analysis and discussion would be necessary.

Can we display prices side by side for various dates?

Unfortunately, the existing system doesn't support displaying prices side by side for various dates.

As an IATA member settling bookings through the Billing and Settlement Plan (BSP), how does the deposit process function for Travelport+ and Travelfusion bookings?

In this scenario, the deposit paid to us for GOL IBE or TripGate is allocated to cover our fees for the issued bookings. The ticket price is billed separately through the BSP (Billing and Settlement Plan).

What exactly does the "Integration of accommodation affiliate" feature mean?

The "Integration of accommodation affiliate" feature means adding a specific URL link on your website that directs users to external platforms, such as Booking.com, to finalize their reservations. The benefit of this affiliate link is that it embeds your Booking.com ID. This ensures that bookings made by users are credited to you, enabling you to earn a commission for those reservations.

How does the autometed ticketing feature works?

The automated ticketing feature in our online booking tools allows for the automatic issuance of bookings. While this offers efficiency, we also recognize the need for versatility. Hence, our system provides the option to make manual entries in Smartpoint for various purposes. Any Passenger Name Records (PNRs) created online can be managed just as you would with traditional methods, offering you flexibility and unhindered operation. This facilitates a streamlined workflow, granting you complete control over your reservations.

Is it permissible to have an ARC number instead of an IATA number?

In such a case, we would need details about the office responsible for ticket issuance. This information will allow us to ascertain whether you'll be using automated ticketing or have the capability to issue tickets manually.

When emails are dispatched from your booking platforms (GOL IBE & TripGate) to our clientele, will they appear to originate from our agency's email address, or will they be perceived as being sent directly from the platform?

They may appear as coming from you.

Can your online booking engines operate under a custom domain? (Including a Let’s Encrypt SSL certificate)

We provide the capability for our online booking platforms to run on your designated domain. Please be aware that this service might have associated costs, depending on your chosen pricing tier. We're here to give further details and help you choose the best pricing option for your requirements

Are NDC and LCC automatically imported to the Backoffice program?

Our Online Booking Tools (OBEs) automatically create passive segments within the Global Distribution System (GDS). The effective integration with your back-office system depends on its ability to read MIR (Master Itinerary Repricing) files. If your system is adept at processing MIR files, then incorporating these passive segments becomes a streamlined task."

What types of payment methods can you accommodate?

From a technical perspective, we offer two primary payment methods. The first is credit card transactions through a payment gateway, which directly transfers funds to your bank account. The second method covers offline payments, which can include options like bank transfers or cash transactions. With TripGate, you can display multiple payment options on the user interface, even if they're similar in nature, allowing for a tailored payment experience based on your needs.

Could you clarify the procedure for cancellations and refunds?

Cancellation of any booking is possible prior to ticketing. Post-ticketing refunds and changes must be handled manually by your agents in an offline environment.

Am I eligible for commissions on the sales I generate?

Commissions from Travelport will be distributed as per the terms specified in your agreement.

Can my customers use personal and/or corporate loyalty cards?

GOL IBE and TripGate can both transmit one corporate card per carrier or rail operator. Personal loyalty cards can be added specifically for legacy carrier bookings, which encompass airlines such as Lufthansa, Delta Airlines, and others.

Can agencies set up a direct link with carriers via NDC? Could you detail the processes supported in relation to NDC content?

In order to establish a connection, we require the agency to provide us with the credentials issued by the respective airline. GOL IBE and TripGate are fully equipped to handle the search, booking, and ticketing aspects of the NDC.

NDC bookings will be directed to the airline's web portal, such as SPRK (Lufthansa Group), or other dedicated sites, where you will be responsible for managing all post-booking functions."

Do you have plans to incorporate car transfer functionalities into the platform in the future?

Car rentals from the Travelport+ GDS are on our future development roadmap. Currently, though, there are no plans to integrate car transfers or car sharing features into GOL IBE or TripGate.

Is rail content included in your roadmap for future development?

The rail content provided by Travelfusion is currently available for distribution.

Do GOL IBE and TripGate itineraries display carbon emissions data?

At present, GOL IBE and TripGate don't showcase carbon emissions data. Yet, this information is available via our complementary plug-in, CEE Itinerary, which you can visit at https://www.cee-systems.com/itinerary.

Are Branded Fares incorporated into the offerings?

Branded Fares are included in our offerings, provided that the airline supports them.

Do your solutions support the management of paid seats?

Our platforms currently support paid seats for select Low-Cost Carriers (LCC) and NDC carriers. However, this feature is not extended to Travelport+ content as of now. As an interim solution, we present TripManager. Plans are underway to integrate the TripManager API into GOL IBE and TripGate in upcoming updates. For more details on TripManager, please visit https://www.cee-systems.com/trip-manager.

When booking for multiple passengers, does the system generate individual Passenger Name Records (PNRs) for each traveler, or is a single PNR created for the entire group?

One Passenger Name Record (PNR) is created that encompasses all passengers.

Is it feasible to make modifications or cancellations to a booking?

You can cancel a booking before it's issued. For changes after ticketing, we recommend our supplementary CEE product, TCP Exchange. Learn more about TCP Exchange at https://www.cee-systems.com/tcp-exchange.

How can I reach your helpesk?

TMCs can contact us via email or phone, or we can set up a WebEx meeting. If preferred, a skilled local Travelport representative can also assist. However, it's essential to recognize that the TMC consistently acts as the foremost support channel for TripGate's corporate clients.

Can GOL IBE and TripGate be visually customized, including aligning logo colors and design elements to achieve a specific branding aesthetic?

Yes, GOL IBE and TripGate provide a white-label solution, enabling you to tailor them in line with your branding requirements.

Does GOL IBE or TripGate integrate with any mid-office or booking management systems that our customer service team can use for handling booking inquiries and support?

GOL IBE doesn't provide a specific list of recommended partners at the moment. Remember, while GOL IBE and TripGate offer a direct customer interface, the core operations still hinge on Smartpoint functionalities. So, agencies can freely link up with any mid/back-office systems that can process MIR files, which are essential for information in this setup.

Can GOL IBE and TripGate support queuing to consolidators if a customer uses one for ticketing?

GOL IBE and TripGate work within one Pseudo City Code (PCC), whether the agency has IATA accreditation. If ticketing through a consolidator from another PCC, agencies can either manually queue the request or use tools like CEE's Queue Processor. This tool is versatile and cost-effective, handling this scenario and more.

GOL

When can training for our team to use the system be arranged? Furthermore, is ongoing training available for new members who join our team in the future?

Once implementation is completed, the implementation manager will organize a training session for your team. Our GOL IBE standard tier includes one free session, while other tiers offer two sessions. For additional training beyond what's included in your tier, there's a charge of $80 per session.

Does the GOL IBE or GOL API provide the feature to showcase flight promotions on the website?

The flight promotions add-on is specifically designed to operate with the GOL IBE website alone.

Is a GWS or API connection in Travelport+ mandatory for an agency to use GOL IBE?

For connection prerequisites, if the agency selects GOL IBE Standard, only UAPI is needed. However, for advanced versions like GOL IBE Enhanced or GOL IBE Enterprise, both UAPI and GWS are required.

When we refer to a monthly volume of 1 - 300, does it signify the monetary value or the quantity of tickets?

The mention of a monthly volume of 1-300 represents the quantity of tickets processed during that period.

Is WordPress an appropriate platform for our website, or are there specific formats or requirements we should adhere to?

No, WordPress is perfectly suitable.

Can I showcase GOL's special air ticket promotions on my website?

If you opt to use GOL's standardized template, you can prominently display and promote special offers. However, if you choose an alternative implementation method - on your own website, it might not be feasible to directly integrate these offers there.

How many watchers can I set up on my Flight Watchdog?

Rest assured, we provide flexibility in this regard. The precise number of watchers allowed might differ based on the specific subscription plan you've chosen. For detailed information about the number of watchers and to identify the best option for your requirements, please consult our dedicated support team. It's important to highlight that the number of watchers pertains to those actively keeping tabs on and tracking fares in real-time.

How does your dealer sales process operate

Through our dealer sales feature, your agency can establish a dedicated webpage exclusively for subagents or grant them registered access. Each subagent can then have their own unique service fee, allowing for a tailored pricing structure that meets their individual needs.

Can I integrate my GOL IBE with a meta-search engine?

Our solution facilitates seamless integration with numerous meta-search engines. By doing so, users can readily view your website's offers directly on these platforms. When a suitable offer captures their interest, they're effortlessly redirected to your website for booking. This user-friendly approach not only optimizes the browsing experience but also elevates the potential for successful reservations.

TripGate

What if we adopt a payment gateway to secure full payment for hotel bookings rather than relying on a guarantee?

Collecting payment from customers to the agency via a payment gateway poses few obstacles. However, the challenge lies in the GDS's guarantee requirement, which typically calls for a credit card. It's impractical for us to gather, store, and transmit the traveler's card information to the GDS. Ideally, an agency card should be used for guarantee purposes, but it seems that the agency may be hesitant to guarantee every booking. Also, the GDS consists of a mix of pre-paid and post-paid hotels. If we choose to filter only pre-paid options, it drastically reduces the available offerings. These factors, among others, are the main reasons we currently restrict the content to TripGate for B2B customers.

How many corporations can my agency implement in TripGate?

TripGate enables the implementation of an unlimited number of corporations.

Is it mandatory to utilize the auto-ticketing feature?

Agents have the option to manually process bookings on Qs and issue tickets as auto-ticketing is not mandatory.

Which options are provided for setting up a travel policy?

In TripGate, there is a wide range of options for configuring a travel policy. With over 27 settings to choose from, you can adjust details like cabin class restrictions, price ceilings, advance purchase, segment times, and more. These settings provide flexibility and control in tailoring the travel policy to meet your specific needs and requirements.

Is TripGate capable of approving trips on multiple levels?

TripGate supports a robust trip approval mechanism with the capability for both single-level and multi-level approval processes. Users can define up to 100 different levels, granting them granular control over the entire approval workflow. Each of these levels offers six distinct approval configuration choices to cater to varied organizational needs. Moreover, TripGate includes features for setting exceptions in the approval process, further enhancing its flexibility.

Can one opt for a monthly subscription without being subjected to any per-ticket charges?

When tickets are manually issued, no auto-ticketing surcharge is applied. Nonetheless, pricing based on issued tickets remains fundamental to our revenue model and cannot be bypassed. The monthly fee addresses various services, including server maintenance, help desk support, and implementation assistance. It's pivotal to understand that this fee is levied per agency, not per corporation.

How does TripGate handle user role assignments, and what functionalities are associated with each role?

TripGate utilizes a comprehensive user role management system, providing specific capabilities tailored to various stakeholders. The platform defines five distinct roles to meet diverse user needs:

1. Traveller: The Traveller lacks booking capabilities. Designed for travel arrangers to make reservations on their behalf, each Traveller profile allows Administrators to maintain essential details, such as travel preferences, contact data, loyalty program affiliations, and more.

2. Solo Traveller: Catered for those managing their own trips, Solo Travellers can access personal profiles, view booking histories, and initiate new reservations.

3. Manager: Tasked with green-lighting team members' travel plans, Managers play a crucial role in travel approvals.

4. Travel Arranger: Specifically for individuals appointed as travel coordinators or assistants, this role enables bookings for assigned travellers or team members.

5. Administrator: Commanding the broadest system access, Administrators can modify user roles, set travel policies, adjust settings, and handle various administrative chores to ensure seamless system functionality.

These distinct user roles in TripGate allow for a clear division of responsibilities and ensure that each user has the appropriate level of access and capabilities based on their role within the organization.

Is it possible for a Corporate account to directly purchase TripGate?

TripGate is exclusively available for direct purchase by Travel Management Companies (TMCs) due to its integration with the TMC's Pseudo City Code (PCC). Nevertheless, companies keen on leveraging TripGate's capabilities are advised to introduce us to their respective TMC.

Who is responsible for providing the hotel content?

The hotel content is sourced and powered by the Travelport+ Global Distribution System (GDS).

Is it possible to view the report template for TripGate?

We offer the provision of custom reports tailored to your specific requirements. There is no standard template as the content of the report depends on the information that needs to be included. Reports can be generated on a weekly, monthly, or quarterly basis, and can be provided in various formats such as .csv or .xls.