05 Reason codes

CBT: Add new Reason Code

Reason codes provide users with an explanation for not complining with defined travel policy. To make sure travellers can successfully finish the booking process, you must create at least ONE code.

To create a reason code:

  1. Open Reason codes tab

  2. Hit the + button in the upper right-hand corner to create a new code

  3. Enter the name which represents the code

  4. Type in the description which explains the code

  5. Save

The most common code examples:

  • AA

  • AC

  • K023

  • L058

The most common code descriptions:

  • I have authorisation to book this flight

  • Selected this flight for routing/connection reasons

  • Selected this flight due to time of day constraints

  • Don't want to accept penalties associated with in-policy option

Both Name and Description will appear on the personal form in a form of drop-down selector.