Service desk
Last updated
Last updated
No system or platform is perfect, neither the processes of TripGate. Although we do our best to keep it almost flawless, it may happen that you come across issues or errors which this guidebook cannot help you handle. In such cases, we utilise Zendesk as our service desk platform. Click on th elink below to proceed.
Once you report your issue, the service desk team will handle that issue as soon as possible while keeping the communication over email. After your first issue report, you'll be encouraged to register on the Zendesk portal, where you can see and manage all your tickets. Alternatively, you can continue messaging us using email.