# Troubleshooting **Cannot Create Invoices** **Issue:** "Create New" button is disabled or unavailable **Solutions:** * Ensure PCC settings are configured for your organization * Verify your billing details have been submitted * Wait for CEE Travel Systems finance department verification (1-2 business days) * Contact TCP support if verification takes longer than expected *** **Subscription Not Renewing** **Issue:** Subscription expired despite having credits **Possible Causes:** * Marketing wallet credits have expired (check expiration dates) * Insufficient combined credit in both wallets * Payment processing issue **Solutions:** * Check Balance tab to verify available credit * Top up Organization Wallet by creating and paying a new invoice * Contact TCP support if credit should be sufficient *** **Cannot Access Application** **Issue:** Application shows "subscription required" message **Solutions:** * Check subscription status in Organization Management > Subscriptions * Verify subscription hasn't expired * Start a trial or purchase a subscription * Contact TCP support if you believe subscription should be active *** **Trial Not Available** **Issue:** "Not eligible for trial subscription" error **Reason:** Your organization has previously had a paid subscription for this application. Trials are only available once per organization per application. **Solution:** Purchase a paid subscription instead *** **Credit Transfer Not Working** **Issue:** Cannot transfer credits **Check:** * Do you have the correct admin role (Country Admin, Root Admin, or Organization Admin)? * Is there sufficient credit in the source wallet? * Is the destination organization ID correct? --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cee-systems.gitbook.io/tcp/tcp-billing/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.