Troubleshooting
Cannot Create Invoices
Issue: "Create New" button is disabled or unavailable
Solutions:
Ensure PCC settings are configured for your organization
Verify your billing details have been submitted
Wait for CEE Travel Systems finance department verification (1-2 business days)
Contact TCP support if verification takes longer than expected
Subscription Not Renewing
Issue: Subscription expired despite having credits
Possible Causes:
Marketing wallet credits have expired (check expiration dates)
Insufficient combined credit in both wallets
Payment processing issue
Solutions:
Check Balance tab to verify available credit
Top up Organization Wallet by creating and paying a new invoice
Contact TCP support if credit should be sufficient
Cannot Access Application
Issue: Application shows "subscription required" message
Solutions:
Check subscription status in Organization Management > Subscriptions
Verify subscription hasn't expired
Start a trial or purchase a subscription
Contact TCP support if you believe subscription should be active
Trial Not Available
Issue: "Not eligible for trial subscription" error
Reason: Your organization has previously had a paid subscription for this application. Trials are only available once per organization per application.
Solution: Purchase a paid subscription instead
Credit Transfer Not Working
Issue: Cannot transfer credits
Check:
Do you have the correct admin role (Country Admin, Root Admin, or Organization Admin)?
Is there sufficient credit in the source wallet?
Is the destination organization ID correct?
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